Help Desk Specialist
Our client, a major corporation in the North Suburbs of Pittsburgh, is seeking additional staff for there Help Desk operations. We have multiple positions open. Most positions will be operating the 2nd and/or 3rd shifts. Positions will be for 6 months - 1 year.
Candidates for the positions should posses strong team skills with support via phone of remote operations. Candidates must have outstanding written and verbal communication skills, the ability to multi-task, a positive attitude with a focus on customer service, and the ability must be able to follow established process/procedures.
The candidate should have: previous experience with Help Desk workflow and processes; previous experience with ticket tracking software (ideally HEAT, previous experience working in a corporate environment and previous experience in a Retail POS environment would be a tremendous plus.
The candidate will support some of the following technologies:
Cisco Routers, switches wireless access points and IP telephones
IBM POS equipment (CPU, cash drawer, and monitor)
Symbol barcode scanner
TCP/IP 56 circuits/networks
IBM laser printers
Remote support technologies/tools
Candidates should be prepared to begin work within the next 3 weeks.
Required Skills for Help Desk Specialist Job:
- HELP DESK
- HEAT CALL TRACKING
- DELL
Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V
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