Senior Helpdesk Support
Job Description:
The Help Desk Analyst will be responsible for providing support to end-user community on hardware, software and network-related problems, questions, and use; provide problem resolution with users, walk the user through a series of steps to determine the problem and classify level, priority and nature of the problem; open, track and close trouble tickets; ensure problem ownership and promote end-user satisfaction and track activities of assigned tickets. The qualified candidate must have a wide range of skills and knowledge in computer hardware and software as well as the networking system in use at customer sites. This position requires experience in the set-up, configuration, use and troubleshooting of computers.
The candidate must be able to clearly communicate both written and orally, and present products and ideas in a business-like manner. Strong interpersonal skills are required due to continual interaction with clients, managers, and users with varying technical backgrounds in a fast paced work environment.
Specifically, the Help Desk Analyst will respond to customer's problems telephonically, by email or a self service portal. They will attempt to resolve customer problems in accordance with current or revised Service Desk.
Additional Job Info:
Minimum Required: 3 years Call Center Experience Desired: Customer Service Representative Experience, A+ certified, ITIL Foundations Certified
Required Skills for Senior Helpdesk Support Job:
- CUSTOMER SERVICE
- MICROSOFT OFFICE
- PCS
Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V
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